We are not used to thinking about UX / Design with a government institution.
@cydharrell sharing an experience about civic interaction with the government #uxlx pic.twitter.com/jzQeaMSoZb
— Rita Gomes da Silva (@ritags553) May 24, 2018
When does the government assist people and how can we make that experience better? There is a lot about the concept of assistance and what it should be. And the term government is also broader. Institutions like a library, schools, hospitals are also part of the government.
.@cydharrell tells story of a first civic interaction with #localgov via Twitter in 2011: reporting errant sprinklers #uxlx pic.twitter.com/WSNDAArpRz
— Imaginaries Lab at Carnegie Mellon (@imaginari_es) May 24, 2018
Whether, and how, people are able to access public institutions -- over time -- can make a huge difference to their lives, and so #civictech is a crucial application for user experience designers: @cydharrell #uxlx pic.twitter.com/QOkDiMZUsk
— Imaginaries Lab at Carnegie Mellon (@imaginari_es) May 24, 2018
Field guides to ensure voter intent
A set of guides and tools that can be used to build a website, and indirectly It helps voters gather information to decide their vote.
I never felt more like a UX designer than when I was diving into these messy government websites. - @cydharrell at #uxlx on her research work with @civicdesign pic.twitter.com/35YcJSToI4
— Per Axbom (@axbom) May 24, 2018
@cydharrell participated in the creation of https://t.co/zI6NwO2Bpd to help state build efficient election websites. 🇺🇸
— Aurore Malherbes (@AuroreMa27) May 24, 2018
French government should take example if we end up with electronic vote 😉🇫🇷#uxlx pic.twitter.com/I7BA2NjBIC
Home loan disclosures
Redesigning the form was a first step towards the legislation and to help that process be clearer to the person taking the loan.
Public servants are designers
—Dana Chsinell, civic design camp NYC
Design Principles
- Respect people’s time, dignity and abilities
- Government and citizens are on the same side - design for unity
“Sometimes you just need to show what is possible.” @cydharrell talking about her work in public service. Amazing and very inspiring talk. #uxlx pic.twitter.com/cum6Zoxt02
— Jan Toman (@HonzaTmn) May 24, 2018
There aren’t enough of us
How can you share your practice with the institutions that are important to you?
#uxlx thank you for coming to my talk on UX in Service! for those of you who wanted the slides, here they are :https://t.co/HMoUtAZXhz
— Cyd Harrell (@cydharrell) May 24, 2018
