We are not used to thinking about UX / Design with a government institution.
When does the government assist people and how can we make that experience better? There is a lot about the concept of assistance and what it should be. And the term government is also broader. Institutions like a library, schools, hospitals are also part of the government.
Field guides to ensure voter intent
A set of guides and tools that can be used to build a website, and indirectly It helps voters gather information to decide their vote.
Home loan disclosures
Redesigning the form was a first step towards the legislation and to help that process be clearer to the person taking the loan.
Public servants are designers
—Dana Chsinell, civic design camp NYC
- Respect people’s time, dignity and abilities
- Government and citizens are on the same side - design for unity
There aren’t enough of us
How can you share your practice with the institutions that are important to you?