2 min read

If you don’t anticipate people’s need, you’re not doing UX.

All the attempts for anticipating the user’s needs, is actually causing stress and leading to the same decisions over and over again.

Decision fatigue

Digit interacts with your bank and pulls money out everyday. It saves money for you automatically.

Are we taking this too far?

Problems come up because system’s don’t know the context of the user. It needs to go beyond what it sees in the calendar and email inbox.

Can anticipatory design choreograph our day-to-day?

Sometimes it causes more pain than good.

Scenarios where we need to think if we should automate things

3 cautions to be aware

1. Accuracy

What happens when what we automate fails?

auto pilot consequeces

  • pilots only fly 3 minutes because of the auto pilot
  • this means they are losing their skills

2. Future Innovation

who becomes the observer?

Where will ideas come from?

People can do things better and connect the dots towards innovation.

3. Human experience

We find satisfaction in the struggle. We get in a zone of focus and seek to overcome challenges.

5 takeaways

Do Not Invade

anticipate the need but don’t invade the user’s space

Never take away full control

Always give people a way to take back control.

reduce complexity with curation

Focus on the quality, it feels too much like an algorithm.

earn trust over time

We need to build trust in every action of the system

Create a system of giving input and taking away a better experience.

you = decider in chief

know when to make decisions for your user and when to let them be the decider.

How will you balance the line between anticipation and automation in your product?

Slides

https://www.slideshare.net/sarahdoody/the-balance-between-anticipation-automation-in-ux-design

UXLx - User Experience Lisbon 2017

Select one of the pages in this story

header
Web

UXLx17, a trip to the future

Foreword What you are about to read is the translation of a blog post I wrote for ActiveMedia. They wanted me to share my perspective on UX Lx and what it … Read more

header
Web

This is the way the world ends

Pompei, when Vesuvius erupted. People had time to flee, not everyone did for various reasons. It was the boiling frog effect. Rapa Nui, one of the most … Read more

header
Web

Designing Our Future

part 1 - framing Cargo Cult UX/Design Tribe was acting out rituals to attract planes carrying goods and food. We take 1000 breaths a day and don’t … Read more

header
Web

It's not failure you should be afraid of

Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your video player! Sorry, your browser doesn't … Read more

header
Web

Sex, Drugs and Infinite Scroll

Biology is an exquisite designer The problem we are asked to design for a future we don’t know how it will be. It’s difficult to look far ahead … Read more

header
Web

Anticipatory design and invisible UI

If you don’t anticipate people’s need, you’re not doing UX. All the attempts for anticipating the user’s needs, is actually causing … Read more

header
Web

Design for Bad

We design services and products for a happy outcome but bad news is part of day to day. we don’t get the perfect match on dating apps we don’t … Read more

header
Web

Practical jobs to be done

https://Mural.co What is disruption for business examples of disruption: Wikipedia Amazon Mp3 … GoToMeeting launched HD video calls, it justified … Read more

header
Web

Articulating Design Decisions

What makes a design GOOD? Simplicity, a good use of space, when you can’t remove anything else? We are terrible at talking about design. It’s … Read more

header
Web

An opposite truth

There is ambiguity ineherent to architecture. What does good mean? There is no right way. LATCH is our first five iterations to organize things. Niels Bohr … Read more

header
Web

Becoming SuperHuman

We use cibernetic tools everyday, from the tutorial videos to the GPS on our car. But The user is doing all of the work. We have limited working memory. … Read more

Follow

Enter your email to get a weekly digest of new posts.