If you don’t anticipate people’s need, you’re not doing UX.
All the attempts for anticipating the user’s needs, is actually causing stress and leading to the same decisions over and over again.
Digit interacts with your bank and pulls money out everyday. It saves money for you automatically.
Problems come up because system’s don’t know the context of the user. It needs to go beyond what it sees in the calendar and email inbox.
Can anticipatory design choreograph our day-to-day?
Sometimes it causes more pain than good.
3 cautions to be aware
What happens when what we automate fails?
auto pilot consequeces
who becomes the observer?
Where will ideas come from?
People can do things better and connect the dots towards innovation.
We find satisfaction in the struggle. We get in a zone of focus and seek to overcome challenges.
anticipate the need but don’t invade the user’s space
Always give people a way to take back control.
Focus on the quality, it feels too much like an algorithm.
We need to build trust in every action of the system
Create a system of giving input and taking away a better experience.
know when to make decisions for your user and when to let them be the decider.
Slides
Hey #uxlx @uxlx my slides from my talk about anticipation & automation in design are available here: 👉 https://t.co/NHGf4kgltB
— Sarah Doody (@sarahdoody) May 25, 2017
https://www.slideshare.net/sarahdoody/the-balance-between-anticipation-automation-in-ux-design
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